Free shipping in mainland UK only. All other areas will have a surcharge.
Delivery to front door only, our courier will not take this item inside your premises or upstairs due to health & safety reasons.
If you have any queries on this sofa or delivery of this sofa please email us through the eBay message system and we will be sure to get back to you within 24hrs. Please leave a little longer over the weekend for a response. If for any reason you have an issue reference delivery or once order has been received please follow the points below.
Q. Delivery has not arrived.
A. Please email /call with your query and we will get back to you within 24 working hours. Weekends will take slightly longer. We will chase order with delivery firm and advise re-delivery details. Please note delays due to delivery firms are beyond our control and we will do our very best to ensure all delivery dates are met.
Q. Goods have arrived damaged.
A. Please ensure goods are signed for as damaged with the delivery firm. Without this we can not issue claims against damage. Any visible damage must be reported to the delivery firm.
Please contact us via email with details of damage and photos. We will need photos to assess the damage and raise claims. Following photographs we can rectify issues for you. Please do not destroy or throw away any packaging untill the order has been completed and you are happy. Any thing that needs to be or is returned can only be done so in the original packaging.
Q. Goods are being returned.
A. Please ensure the product is in the original packaging and is suitable for transit. Please note that the delivery firms will not collect items that are not packaged. Goods will need to be at the ground floor main entrance of the collection address. We are unable to provide a time for collection. This would be an all day appointment between Monday and Friday. If your order is being exchanged this will be done on collection of the returned item.
Q. I wish to return my order
A. You must inform us within 14 working days you wish to return goods and they MUST be in the original packaging and have not been used. Initial delivery fees and return fees would be charged to you the customer and deducted from refund made to you. You would need to email the return request and reason in to us via ebay messages.